All Systems Operational

About This Site

Stay up-to-date on Spektrix's system status here. You can also subscribe to notifications above.

If you're experiencing something that isn't on this page, get in touch:

support@spektrix.com
UK & Ireland: 020 7183 3586
US & Canada: (646) 569-9097 or 1-800-961-5971

Uptime over the past 90 days. View historical uptime.
Spektrix System ? Operational
90 days ago
100.0 % uptime
Today
UK and Ireland ? Operational
90 days ago
100.0 % uptime
Today
US and Canada ? Operational
90 days ago
100.0 % uptime
Today
Payments Processing ? Operational
90 days ago
99.99 % uptime
Today
Opayo (formerly SagePay) ? Operational
90 days ago
99.98 % uptime
Today
Spektrix Payments (Adyen) ? Operational
90 days ago
99.99 % uptime
Today
Worldpay (formerly Vantiv) ? Operational
90 days ago
99.99 % uptime
Today
Authorize.Net ? Operational
90 days ago
100.0 % uptime
Today
Moneris ? Operational
90 days ago
100.0 % uptime
Today
PayPal Operational
90 days ago
100.0 % uptime
Today
dotdigital ? Operational
90 days ago
100.0 % uptime
Today
Spektrix Link ? Operational
90 days ago
99.97 % uptime
Today
Support Services Operational
90 days ago
99.98 % uptime
Today
Support Centre and support@spektrix.com ? Operational
90 days ago
100.0 % uptime
Today
Phone Service - UK/Ireland ? Operational
90 days ago
99.97 % uptime
Today
Phone Service - North America ? Operational
90 days ago
99.97 % uptime
Today
APIs ? Operational
90 days ago
99.98 % uptime
Today
APIs - UK and Ireland ? Operational
90 days ago
99.98 % uptime
Today
APIs - US and Canada ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 16, 2024
Error screens across Spektrix systems
Resolved - We are confident that systems are now back up and running.

We saw a brief period between 12:40 BST / 07:40 EDT and 13:15 BST / 08:1 EDT where some clients were experiencing a high number of error screens in their system.

Please reach out to the team on support@spektrix.com if we can help further at all.
Sep 16, 13:34 BST
Monitoring - We have seen a reduction in the number of error screens being triggered in the last ten minutes, and believe that systems are now returning to normal.

We are continuing to monitor this closely.
Sep 16, 13:26 BST
Investigating - We are aware that some clients are seeing green error screens when attempting various actions in their Spektrix systems. This started about 12:40 BST / 7:40 EDT.

We are currently investigating this as a priority, and will update you shortly.
Sep 16, 13:11 BST
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
System Slowness
Resolved - We are confident this issue is now resolved and the Spektrix system is performing as expected.

If you experience any issues please get in touch with our Spektrix Support Team at support@spektrix.com or +1 (646) 569-9097. Thank you for your patience as we worked to resolve this issue.
Sep 5, 22:07 BST
Monitoring - We believe we have implemented a fix and are seeing improved click speeds in the Spektrix system and on websites.

We will continue to monitor the situation and will update here with any further information.
Sep 5, 21:16 BST
Identified - We have narrowed down the cause to one of our database pools. This is causing system slowness that is also impacting websites since about 3:15pm EST / 8:15pm BST for clients in North America, the United Kingdom, and Ireland.
Sep 5, 20:53 BST
Investigating - We are aware that some clients across North America, the United Kingdom, and Ireland may be experiencing some system slowness that is also impacting websites since about 3:15pm EST / 8:15pm BST. We are investigating the issue now and will post updates accordingly.
Sep 5, 20:35 BST
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

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